Shipping policy

Shipping Policy

Thank you for shopping with Redpaw Therapy.

We are committed to delivering your order as quickly and safely as possible.

All orders are processed within 1–3 business days after your purchase is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email

Estimated delivery times:

Please note that delivery times are estimates and may vary due to weather conditions, customs inspections, carrier delays, or periods of high demand.

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions on qualifying orders.

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become active.

Please ensure that your shipping address is correct before completing your purchase.

Redpaw Therapy is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If your package appears to be delayed or lost, please contact our support team.

We will work with the shipping carrier to help locate your order and provide the best possible solution.

If you have any questions regarding your shipment, please contact our customer support team.

We are always happy to help.